At Heavenly Bite, customer satisfaction is our top priority. We take great care in preparing and delivering our products to ensure the highest quality. However, we understand that issues may arise, and this policy outlines how refunds and returns are handled.

Perishable Products

Since most of our sweets and baked goods are perishable items, we cannot accept returns once the product has been delivered and opened. However, we are committed to resolving any genuine issues.

Refunds & Replacements

You may be eligible for a refund or replacement if:

  • You received the wrong product.

  • The product was damaged during delivery.

  • The product was expired or spoiled upon arrival.

To process your request, please contact us within 24 hours of delivery with your order details and photos of the issue.

Non-Refundable Situations

We cannot offer refunds or replacements in the following cases:

  • If the product was stored improperly after delivery.

  • If you changed your mind or did not like the taste.

  • If the product was consumed partially or completely.

  • If the request is made after the 24-hour claim window.

Return Process

  • Contact our customer support team at [Your Email / Phone] with your order number and issue details.

  • Provide photos or videos of the product showing the problem.

  • Our team will verify your claim and inform you if your request is eligible for a refund or replacement.

  • Approved refunds will be processed back to your original payment method within 7–10 business days.

Cancellations

  • Orders can only be canceled within 2 hours of placing them.

  • Once the order has been processed or dispatched, cancellations are not possible.

Contact Us

For any refund or return-related queries, please reach out to us:

📧 Email: [Your Email Here]
đź“ž Phone: [Your Phone Here]
🏬 Address: [Your Business Address Here]

 

🍬 We aim to make your experience sweet and worry-free. If you ever face an issue, our team is here to assist you with fairness and care.